Terms of Use

Last updated: 14 July 2026

1. About these Terms

These Terms of Use govern your access to and use of the LinkLine Connect website on which they appear, including its content, pages and functionality.

By accessing or using the Website, you agree to these Terms. If you do not agree, you must not use the Website.

These Terms apply only to use of the Website. They do not govern the purchase, delivery or billing of inbound calls or any customer campaign.

Any call campaign or other paid service will be governed by a separate written agreement and, where applicable, a campaign order form agreed between LinkLine Connect and the customer.

2. Who we are

The Website is operated by Linkline Connect Ltd, a company registered in England and Wales under company number 17260325.

Its registered office is:

Linkline Connect Ltd operates under the LinkLine Connect brand.

You can contact us at contact@linkline.io.

3. Intended audience

The Website is principally intended for businesses and professional users interested in receiving inbound calls or learning about LinkLine Connect’s services.

You must be at least 18 years old to submit an enquiry or book a meeting through the Website.

The Website is not intended as a consumer service directory, emergency service or source of legal, medical, insurance, financial or other professional advice.

4. Website information

The Website provides general information about LinkLine Connect and the services it may offer.

Website content does not constitute:

• a binding offer;
• a guarantee that calls or a particular vertical are available;
• a guarantee of call volume, qualification, conversion or business performance;
• a quotation or fixed price;
• professional advice;
• an agreement to accept or launch a campaign; or
• a representation that the same campaign terms are available to every customer.

Campaign availability, pricing, routing conditions, qualification requirements, billable conditions, call caps and other commercial terms must be confirmed separately in writing.

We may amend, remove or update Website content at any time.

5. Booking a meeting or submitting an enquiry

The Website may allow you to contact LinkLine Connect or book a meeting through a third-party scheduling service.

When submitting information, you agree that:

• the information you provide is accurate and not misleading;
• you are authorised to provide it;
• you are acting for legitimate business purposes;
• you will not impersonate another person or organisation;
• you will not submit unlawful, harmful or confidential third-party information without authority; and
• you will not submit consumer-call data or sensitive personal information through a general enquiry or booking form unless LinkLine Connect has specifically requested it through an authorised process.

Submitting an enquiry or booking a meeting does not require LinkLine Connect to accept you as a customer, provide calls or launch a campaign.

LinkLine Connect may decline an enquiry or proposed campaign at its discretion, subject to applicable law.

6. Separate service agreements

If you become a customer, the relevant Buyer Services Agreement and campaign order form will govern the services.

If these Website Terms conflict with a signed services agreement concerning paid services, the signed services agreement will take priority for those services.

Statements appearing on the Website do not amend a signed services agreement unless expressly incorporated into it in writing.

7. Permitted use

You may use the Website only for lawful purposes and in accordance with these Terms.

You may view and make reasonable internal business use of publicly available Website content for the purpose of evaluating LinkLine Connect’s services.

No other rights are granted except as expressly stated in these Terms.

8. Prohibited use

You must not:

• use the Website for unlawful, fraudulent or misleading purposes;
• attempt to gain unauthorised access to the Website, its servers, databases or connected systems;
• interfere with the Website’s security, performance or availability;
• introduce malware, malicious code or harmful material;
• scrape, harvest or extract Website content or data at scale without written permission;
• use automated systems to access the Website in a manner that creates an unreasonable load;
• copy, reproduce, republish or commercially exploit Website content without permission;
• reverse engineer or attempt to discover non-public source code, systems or security controls;
• frame, mirror or reproduce a substantial part of the Website on another service;
• use the Website to send unsolicited communications;
• collect information about other Website users;
• misrepresent an association with LinkLine Connect;
• use LinkLine Connect’s name, branding or content to market an unauthorised service; or
• assist another person in doing any of the above.

We may restrict or block access where we reasonably believe these Terms have been breached.

9. Intellectual property

The Website and its content—including its design, branding, text, graphics, icons, logos, layout, software and other materials—are owned by or licensed to LinkLine Connect and are protected by intellectual-property laws.

LinkLine Connect, its logo and associated branding may not be used without prior written permission.

You may not remove copyright, trademark or proprietary notices from Website content.

LinkLine Connect reserves its rights in relation to automated text and data mining, model training and similar uses of Website content except where such activity cannot lawfully be restricted.

10. Information you provide

You retain ownership of information you submit to LinkLine Connect.

You give LinkLine Connect permission to use that information to:

• respond to your enquiry;
• arrange and conduct meetings;
• assess your campaign requirements;
• prepare a proposal;
• administer a prospective or existing business relationship; and
• exercise its rights and responsibilities under applicable law.

Personal information is handled in accordance with our Privacy Policy.

You are responsible for ensuring that you have authority to disclose information submitted on behalf of another person or organisation.

11. Third-party services and links

The Website may contain links to or integrations with third-party services, including scheduling, communications and payment providers.

Third-party services are governed by their own terms and privacy notices. LinkLine Connect does not control and is not responsible for:

• their availability;
• their content;
• their security;
• their data practices; or
• losses caused by your independent use of them.

A link does not necessarily constitute an endorsement.

12. Website availability and security

We aim to keep the Website available and secure but do not guarantee that it will always be available, uninterrupted, accurate or free from errors or harmful components.

We may suspend, withdraw, restrict or change any part of the Website without notice, including for maintenance, security or operational reasons.

You are responsible for using appropriate security measures when accessing the Website.

13. No professional advice

Website content is provided for general business-information purposes only.

LinkLine Connect is not acting through the Website as:

• a law firm or legal adviser;
• an insurer or insurance adviser;
• a lender, broker or financial adviser;
• a healthcare provider;
• a claims-management provider; or
• a representative of any business that may receive a call.

You should obtain independent professional advice before making decisions requiring legal, regulatory, financial, insurance, medical or tax expertise.

14. No guarantee of results

References to high-intent, qualified, exclusive, live or inbound calls describe the intended nature or applicable campaign treatment of the services. They do not guarantee:

• that every Caller will purchase a product or service;
• any conversion rate;
• any level of revenue or profitability;
• any number of calls;
• continuous call availability;
• any particular commercial outcome; or
• that a Caller will be suitable for a receiving business beyond the agreed billable conditions.

Customers remain responsible for their own licensing, legal compliance, staffing, sales processes, advice, services and interactions with Callers.

Specific service standards and billable conditions, if any, will be set out in the relevant written services agreement.

15. Disclaimers

To the fullest extent permitted by law, the Website is provided on an “as available” basis.

LinkLine Connect excludes warranties, representations and conditions not expressly stated in these Terms, including implied warranties relating to satisfactory quality, fitness for a particular purpose and non-infringement, to the extent they may lawfully be excluded.

Nothing on the Website should be relied upon as the sole basis for a significant business decision.

16. Limitation of liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot lawfully be excluded or limited.

Subject to the above, LinkLine Connect will not be liable in connection with use of, or inability to use, the Website for:

• loss of profits, revenue or anticipated savings;
• loss of business, opportunity, contracts or goodwill;
• loss or corruption of data;
• business interruption;
• indirect or consequential loss; or
• loss arising from reliance on general Website content.

To the fullest extent permitted by law, LinkLine Connect’s total aggregate liability arising solely from use of the Website will not exceed £100.

This limitation applies only to Website use. Liability relating to paid services will be governed by the applicable written services agreement.

17. Privacy

Our Privacy Policy explains how we process personal information connected with the Website, business enquiries, meetings and call services.

By submitting personal information, you acknowledge that it will be processed as described in the Privacy Policy.

18. Changes to these Terms

We may update these Terms to reflect changes to the Website, our services or applicable law.

The updated version will be published on the Website with a revised update date. Your continued use of the Website after publication will be subject to the updated Terms.

Changes to these Website Terms will not amend an existing signed services agreement unless agreed separately in writing.

19. Governing law and jurisdiction

These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except where applicable law requires otherwise.

20. General provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A failure or delay by LinkLine Connect in enforcing a provision does not waive its right to enforce that provision later.

You may not assign or transfer your rights under these Terms without our written permission. LinkLine Connect may transfer its rights and obligations as part of a reorganisation, sale or transfer of its business.

These Terms constitute the agreement between you and LinkLine Connect concerning use of the Website. They do not replace any separate written agreement governing paid services.

21. Contact

Questions concerning these Terms may be sent to:

Email: contact@linkline.io